Returns & Item Condition Policy

  • Integrity Health & Safety will only accept the return of any Goods where it must do so pursuant to any applicable law (including the Australia Consumer Law) or it agrees to do so, in its sole discretion.
  • Subject to any express requirement in the Australian Consumer Law, authorised returns must be freight prepaid by the Purchaser and will only be accepted if they are in a saleable condition, or at least the same condition they were in when Purchaser took delivery of the Goods, as determined by Integrity Health & Safety in its sole discretion and, unless otherwise agreed with Integrity Health & Safety in writing, returned within 14 days of delivery to the Purchaser.
  • If Purchaser decides to return Goods because Purchaser incorrectly ordered the Goods or for any other reason not covered by Purchaser’s statutory rights, Purchaser may request Integrity Health & Safety in writing, which request may be accepted or rejected by Integrity Health & Safety in its sole discretion, to accept the return of the Goods in exchange for other Goods or for an account credit which in either case will be subject to an administration fee of 10% of the Sales Invoice value which may be waived or varied at Integrity Health & Safety’s sole discretion.
  • Where Purchaser returns Goods whether or not in exchange for other Goods, Purchaser will be liable for all associated freight costs.
  • Purchaser shall not carry out any remedial work to allegedly defective Goods without first obtaining the written consent of Integrity Health & Safety to do so.
  • Where the Goods comprise a medical device, such as a defibrillator, they may only be returned if the packaging box in which the Goods were delivered is unopened unless the reason for the return is a genuine warranty issue as determined by Integrity Health & Safety in its sole discretion.
  • Returns do not apply to Services that have been provided subject to any express requirement in the Australian Consumer Law.

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