MANAGED TRAINING SERVICE PROVIDER (MTSP)

The Challenge

Many small to large organisations have various health & safety training requirements for their nationally distributed workforces.

Managing this is complex as administrators juggle course content, finding appropriate RTOs, selecting dates and locations, ensuring pricing is competitive, scheduling refresher courses…

The Solution

Integrity Health & Safety provides a managed training service to assist you reduce costs and improve quality.

We offer a fully coordinated, vendor-neutral, end-to-end managed training service which frees up your internal resources to work on more strategic initiatives.

How Does It Work?

  • We engage a panel of ASQA compliant RTOs that cover Australia.
  • Your staff member selects a course, date and location.
  • We match the RTO with your staff’s request.
  • The RTO emails the staff member and handles communication throughout the process.
  • Once completed, the student completes a survey, and the RTO issues their certificate of competency.
  • The RTO invoices us and we invoice you for the course with NO MARKUP.
  • You pay a monthly Service Fee for us to act as your MTSP.
  • We provide consolidated reporting and trend analysis.



BENEFITS

↔️

Clients free up internal resources for more important tasks.

🤝

Staff receive appropriate training in their preferred location & dates.

💳

Preferred rate cards with NO MARKUP.

📈

Clients receive consolidated reporting.

🌐

Clients no longer interact with multiple RTOs — we do that.

🧾

One monthly Service Fee covers the entire program.



Case Study Woolworths

Woolworths logo

Integrity Health & Safety manages more than 30,000 Woolworths staff undergoing compliance training.

The Challenge

Woolworths embarked on a strategy to see if it could improve its external compliance training (first aid, manual handling, mental health, forklift, F&B…) which suffered from:

    • Poor cost management of a multi‑million dollar spend; no controls to manage costs, or visibility of costs/waste spend.
    • Team member data shared with 120+ training providers.
    • Poor team member experience – significant delays in accessing training, poor delivery consistency.

  • Consumed excessive time of Learning & Development team.

The Solution

Integrity Health & Safety tasked with establishing a Managed Training Service Provider (MTSP) solution comprising:

  • Sourcing and managing an approved panel of training providers / RTOs.
  • Providing a single calendar of course delivery (days, dates & times) across providers.
  • Single booking touchpoint with same‑day confirmations.
  • Providing the company with course compliance data.
  • Managing all invoicing via consolidation of courses / training organisations.
  • Deploying fit‑for‑purpose processes / applications to improve operations.

The Results
Reduced costs in managing this multi‑million dollar spend.
Reduced internal FTEs managing thousands of courses throughout Australia.
Reduced risk from data sharing.
Improved compliance.
Improved training experience for team members.



Courses We Manage Include
Name of Course Course Code
Provide First Aid (Training Facility) HLTAID011
CPR (Training Facility) HLTAID009
Mental Health First Aid (Training Facility) L4WMHFAT
Operate a Forklift (Mixed Mode) TLILIC0003
Walkie Stacker Operator Training (Workplace) L4WWSOW
Operate elevating work platform up to 11 metres (Training Facility) RIIHAN301E
Prepare to work safely in the construction industry (White Card) (Workplace) CPCCWHS1001
Traffic Controller (Skill Set) (Training Facility) RIISS00054
Confine small emergencies in a facility (Workplace) PUAFER008
Work safely at heights (Training Facility) RIIWHS204E
Responsible Service of Alcohol SITHFAB002
Handle food safely in a retail environment (Training Facility) SIRRFSA001
Fire Safety Training PUAFER008
Combined Manual Handling and ECO and GFS – Online PUAFER008 / ECO1001 / TLID0020

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